You can recover your password by going to this link and follow the below instructions. These steps should take care of most cases where you can't access your account.
On the GenieBelt login page, click Forgot Password?"
Now input your email and press Continue.
You now receive an email from firstname.lastname@example.org with reset password instructions. Be sure also to check your spam folder if you don't receive any emails within a short time.
Click the link inside the email and choose a new password in the pop-up browser window. Done.